Job Description
Team Manager - Health & Social Care ApprenticeshipsSalary: £40,000Reports to: Operations ManagerAre you a people-focused performance leader who thrives on results, quality and developing others?Were looking for an experienced Performance Manager to lead, coach and inspire a high-performing team of Assessors delivering Health and Social Care Apprenticeships. This is a key leadership role where youll take ownership of performance, quality, learner progress and team development ensuring exceptional outcomes for learners, employers and the wider business.If youre passionate about driving standards, love working with data, and get real satisfaction from growing people and improving performance, this could be the role for you.What youll be doingAs Performance Manager, youll have full ownership of your teams performance and learner outcomes. Youll:Lead, coach and develop a team of Assessors to deliver outstanding teaching, learning and learner progress across Level 2,3,4 and 5 Heath and Social Care ApprenticeshipsTake ownership of KPIs, success rates and performance targets, working closely with the Operations Manager to meet business objectivesHold full responsibility for team performance, including P&L oversightCarry out monthly 1:1s, setting SMART targets that stretch and support performanceProactively manage underperformance, using structured performance improvement processes where requiredEnsure timely learner progression through effective caseload reviews and intervention where progress slowsOversee learner visits and planning to ensure monthly contact and KPI complianceMaintain a high-quality learner journey in line with internal standards, ESFA funding rules and Ofsted requirementsWork collaboratively with Quality, Compliance and Support teams to ensure learner portfolios meet required standardsSupport recruitment, interviewing and onboarding of new team membersLead team meetings, share best practice and contribute to continuous improvement across OperationsAct on safeguarding concerns in line with company policy and proceduresWhat were looking forEssential experience:Minimum 2 years management experienceProven experience leading and performance-managing teams, ideally within Health and Social Care Apprenticeship provisionStrong track record of achieving KPIs and working to budget forecastsConfidence using data to drive decisions and improvementSkills and attributes:Excellent coaching and people-development skillsStrong communication and stakeholder-management abilityAnalytical mindset with great attention to detailResilient, tenacious and solutions-focusedComfortable holding others to account while supporting their growthOur values matter Were proud of a culture that puts learners and employers first .
Were looking for someone who demonstrates:Ownership taking accountability for results and outcomesPassion & Tenacity bringing energy, urgency and a can-do approachCollaboration working positively across teams to solve problemsCommitment delivering on promises and maintaining high standardsDeveloping Others growing people with the business and celebrating successWhy join us? A key leadership role with real influence and autonomyThe opportunity to shape performance and quality across learner journeysA values-led organisation committed to developing its peopleA supportive senior team and strong cross-department collaborationBenefits of working for us Home based role with travel (mileage paid)Laptop and mobile phone provided25 days annual leave + bank holidays (increasing with length of service)Christmas & New Year shutdown periodPension schemeSpecsavers schemeAccess to 1000's of student discounts inc. Unidays, Student Beans and TOTUM£500 employee referral bonus schemeEnhanced sick pay & maternity reward vouchersEmployee well-being and assistance programmeAccess to EV company car schemeLife assurance coverAdditional Requirements Must have own transport, broadband connection, and business-use car insurance (all business mileage and expenses are covered by the company)Employment is subject to a satisfactory enhanced DBS check & referencesTPBN1_UKTJ