CUSTOMER SERVICE ASSISTANT
THURSDAY - MONDAY
SALISBURY
Up to £27,000 + TRAINING & DEVELOPMENT
THE OPPORTUNITY:
We're exclusively recruiting on behalf of a leading and highly successful business that is looking to expand its operation due to the continued success of the company. After a record-breaking year in 2024, including the opening of several new sites, they are looking to expand their Customer Service & Experience team.
If you are working in a similar Customer Service or Customer Experience role and you're looking to advance your career in a fun and fast-paced business, this opportunity is not to be missed!
THE CUSTOMER SERVICE ASSISTANT ROLE:
* Handling incoming calls, emails, and online enquiries promptly and efficiently
* Processing bookings using an online booking system
* Handling customer concerns, enquiries, and complaints
* Managing booking rescheduling and modifications
* Processing refunds where applicable
* Ensuring customer records are kept up to date
* Providing customers with relevant information about their bookings both in advance and on the day
* Providing administrative support to the Operations team
THE PERSON:
* Experience in a Customer Service or Customer Experience role is essential
* Excellent communication skills and ability to liaise with customers, colleagues, and suppliers/third parties
* Strong problem-solving abilities
* Able to work well in a fast-paced and sometimes pressurised environment
* Intermediate user of Microsoft Office packages
* Strong attention to detail
* Excellent organisational skills
* Confident to work efficiently as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.
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