Job Description
Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem and Incident management. The administrator is responsible to ensure high availability and drive better systems monitoring and performance investigations. This includes working in partnership with other O&I teams as well as working with client’s endpoints, vendors and development teams to continuously drive higher availability and reduction of service impacts.
Essential Functions
* Provide technical advice and support to Visa’s Client institutions and processors to ensure customers expectation are exceeded.
* Discipline in detailed documentation and reporting of issues and changes. Timely and accurate updating and maintaining Global Inventory records.
* Create and test implementation Linux scripts for vendor’s field engineers and support team for installation and activation
* Perform remote system Installation with on-site vendor engineer support, configuration and lockdown of Visa Endpoint servers.
* Proactively work with Global Support groups and or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly
* Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Manager and 3rd Level support team
* Ensure that all server deployments follow Visa security guidelines and report any non-compliance.
* Able to communicate and work cordially in global team with teammate from different culture and in time zone.
* Work closely with both IMAC and Project team to ensure best-in-class delivery of solutions and support to Visa client.
* Ensure all incidents and changes are in compliance to ITIL and operation policy
* Ensure that all servers going into productions are locked down and meet operational acceptance criteria
* Be able to problem diagnose, quickly and efficiently by running and review application and network traces
As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion.
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Qualifications
Basic Qualifications
Bachelors degree, OR 3+ years of relevant work experience
Preferred Qualifications
2 or more years of work experience
1 year experience in Linux System Administration or certifications on Linux system
Working Experience in IT Operations and Project Delivery
Ability to effectively perform problem isolation and resolution of critical systems to have the least amount of impact and downtime.
Outstanding customer service skills and a dedication to the customer service experience.
Must be result-oriented and constantly looking for new ways to improve efficiency and productivity.
Project Coordination and planning experience.
Must exercise a reasonable amount of independent judgment under minimum supervision.
Ability to assess and analyze technical situations and provide viable alternatives
Must be a self-starter and pick up new skills and knowledge
Basic programming and scripting knowledge in Bash, Python or and Perl
A keen interest to learn new skills and technology through online resource.
Comfortable working on a 10-12-hour shift schedule
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.