Axon Diagnostics, part of the Medica Group, provides vital urgent and out-of-hours diagnostic services that support hospitals, clinicians and patients when timely care matters most.
As an Urgent Care Service Delivery Coordinator, you will be a key part of our front-line operational team, helping to ensure urgent radiology examinations are delivered safely, accurately and within strict clinical timeframes. This fast-paced, purpose-driven role has no two shifts the same and requires you to act as the first point of contact for hospital clients and radiologists overnight, coordinating care that directly impacts patient outcomes across the UK.
What you’ll be doing:
* Acting as a primary point of contact for radiologists supporting the out-of-hours urgent care service
* Monitoring and responding to service delivery mailboxes, calls and messages to ensure timely resolution of queries and issues
* Coordinating and maintaining radiologist rotas, ensuring coverage, availability and reporting capacity
* Allocating urgent radiology examinations to the appropriate reporters within contractual turnaround times
* Maintaining accurate records and logging all communications within our systems
* Producing regular service reports, dashboards and handovers covering KPIs, SLAs, turnaround times and operational risks
* Working collaboratively with colleagues to maintain a high-quality, patient-centred service at all times
You’ll bring:
* Experience in a service delivery, healthcare operations, urgent care, customer service or coordination role
* Excellent communication skills and a professional telephone manner
* Strong attention to detail and high levels of data accuracy
* Confidence liaising with senior clinicians by phone
* Good IT skills, including Microsoft Word, Excel and Outlook
* A collaborative, empathetic and proactive approach, with the ability to maintain confidentiality
* Experience in healthcare, telemedicine, radiology or out-of-hours services is beneficial but not essential – full training will be provided
Core benefits for you:
* Flexible and hybrid working
* A company culture that promotes work life balance
* Commitment from employers to continued learning and development
* Access to Employee Assistance Programme
* Annual bonus
* Enhanced holiday allowance plus bank holidays
* Group life assurance
* Pension
* Social events
* Sick pay
* Cycle to work scheme
* Access to free and regular personal development & wellbeing events
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