Overview
Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed. You’ll bring a passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll stay on top of your game. You recognise that our members expect a high standard from their fitness experience and you’ll help keep smiles coming.
You’ll have a varied day-to-day that includes cleanliness, hygiene, refining our guest experience and taking care of the pool area, such as responding to poolside alarms. You’ll also be ready to take action and perform rescues to ensure the safety of our members in the pool area.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
What you’ll do
* Maintain cleanliness and presentation of public areas, studios, gym floor and poolside.
* Respond to poolside alarms and take action to ensure safety, including rescues where required.
* Deliver outstanding guest service, contributing to a positive member experience.
What we offer
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, from £35 with a friend and breakfast options.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink at Village Hotel Pub & Grill on or off shift.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* Mobile Gaming-based training across several hotel areas.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* Well-being and Healthcare benefits with monthly wellbeing programmes for all employees.
* Mental health support including access to Mental Health first aiders and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Employee Assistance Programme with support and counselling.
* Flexible working hours and a fun, inclusive work environment with team events.
* Reward and Recognition schemes and anniversary rewards for service milestones.
* Electric car salary sacrifice scheme and birthday entitlements.
* Discounted Health Cash plan and Sick pay Insurance.
* Company-wide events and community engagement initiatives.
* Enhanced maternity and paternity benefits and pay.
* Company Pension Scheme and Life Insurance.
What we need from you
* A passion for everything hospitality, leisure and fitness.
* A smile and the ability to talk to everyone.
* Ability to deliver outstanding customer service leading to exceptional member satisfaction.
* Solutions-oriented with an eye for spotting issues before they happen.
* Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe.
Please note– All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
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