Job Description
German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)
We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience, ideally within a wholesale, retail, or distribution environment.
In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.
This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.
Key Responsibilities:
* Manage all aspects of order processing, ensuring accuracy and timely delivery
* Build and maintain strong relationships with key accounts and internal departments
* Communicate proactively with clients about stock, lead times, and delivery schedules
* Provide after-sales support, handling returns and credits efficiently
* Liaise with the credit and operations teams to ensure smooth account management
What’s o...