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Customer service representative

Shrewsbury
Shrewsbury Resourcing
Customer service representative
£27,000 - £30,000 a year
Posted: 5h ago
Offer description

This well-known brand is looking for another excellent professional to join the team at the offices in Shrewsbury
Package on offer for an Insurance Advisor;
* Annual starting salary up to £30,000 negotiable and depending on experience
* 22 days holiday, increasing to 27 days through service (plus bank holidays)
* Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
* Income protection guaranteeing an income for up to 5 years in the event of an illness or injury
* Contributory pension scheme – 5% employer contribution and 5% employee contribution
* Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
* Access to a host of lifestyle and financial benefits that you can choose from; Discounts on gym membership across the UK; Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase; Access to hundreds of high-street retailer discounts
The Role
There is a culture of professionalism at this company and of going the extra mile and this is the attitude they are looking for in their next hire. They always strive to do their best for their customers and, as a company, always want to develop their staff to achieve their full potential. You will be given the opportunity to study for the nationally recognised qualification, the Cert II, which will give you a firm understanding of the industry.
Insurance experience is not necessary but a demonstrable drive and passion to deliver exceptional customer service and care is what we're looking for - someone that's passionate about the work they do. (If you do already work in Insurance your application will be most welcome.)
Your role will be to help residential customers with all of their insurance requirements, whilst providing a sterling level of customer service and driving sales.. This branch is growing and needs dynamic people to help make this happen!
This is an office based role encompassing the following;
* Account management – assisting customers in branch as well as over the phone and emails providing quotes and bespoke options
* Maintain and build customer relationships
* Business development (desk based) - insurance sales - growing your portfolio
About you
This role could suit an Account Executive, Account Handler, Client Liaison or Customer Service professional from any sector - we have previously filled similar roles with suitable candidates from banking, hospitality, retail and sales backgrounds, all of whom continue to have successful careers in Insurance.
* Have a passion for customer service
* Be mature, confident and dynamic
* Be well organised with acute attention to detail
* Enjoy working in a small team environment
* Have a minimum of 5 GCSE's including English & Maths grade 5 or 4 (B or C)

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