Business Change Consultant
Clearance: SC clearance preferred
Location: Leeds, customer sites as required
We are seeking an experienced Programme Management Consultant to lead complex digital transformation and business change initiatives within the UK Health sector. This role requires deep expertise in managing large-scale government programmes, with a specific focus on healthcare delivery, clinical systems modernisation, and patient-centric digital services. The successful candidate will combine programme leadership with strong business change management capabilities to drive organisational transformation, stakeholder engagement, and sustainable service improvements across healthcare environments.
The candidate will demonstrate a proven track record of delivering complex, multi-workstream programmes in highly regulated healthcare settings, managing interdependencies across clinical, operational, and technical domains. You will be responsible for establishing robust governance frameworks, managing risks and dependencies, and ensuring alignment with national healthcare strategies including the digital transformation agendas, and integrated care system requirements.
The ideal candidate will combine expertise in programme delivery methodologies with deep understanding of healthcare ecosystems, clinical workflows, and the unique challenges of implementing change in patient-facing services. The individual will liaise closely with delivery leads, operational managers, IT teams, and executive stakeholders, being comfortable navigating complex stakeholder landscapes and building consensus across diverse organizational boundaries.
Our team has a simple goal: to be the leading digital partner of choice for our government and healthcare clients. We stand out for our clients because few organisations can excel at all the required disciplines: user research & insights, innovation, design, engineering, delivery leadership, and partnerships.
Responsibilities
You will be responsible for supporting our delivery colleagues in consulting on end-to-end programme delivery and business change activities, creating the environment for multidisciplinary teams to succeed whilst establishing a culture of transparency, accountability, and continuous improvement. You will provide strategic programme leadership, manage business change activities, and ensure successful delivery of transformational outcomes that improve patient care, operational efficiency, and staff experience. You will be supporting the establishment of a Business Change consulting function, building the capability and establishing it internally as the go-to for programme leadership and change. As a Programme Management Consultant, your responsibilities would be expected to include:
Programme Leadership & Governance:
Lead the planning, execution, and delivery of complex healthcare transformation programmes, managing multiple interdependent workstreams and cross-functional teams
Establish and maintain programme governance structures including steering committees, boards, and working groups with clinical, operational, and technical stakeholders
Develop comprehensive programme plans, business cases, and benefits realisation frameworks aligned with healthcare strategic objectives
Manage programme budgets, resources, and third-party suppliers, ensuring value for money and contractual compliance
Provide regular executive reporting on programme status, risks, issues, dependencies, and benefits delivery
Ensure compliance with healthcare regulations, information governance requirements, and clinical safety frameworks (DCB0129/0160)
Bridge the gap between Masteks internal teams Consulting, Delivery and Sales to improve outcomes for customers.
Business Change Management:
Design and implement comprehensive business change strategies to support organisational transformation and service redesign
Lead stakeholder engagement activities, building buy-in and managing resistance across clinical, administrative, and management communities
Conduct impact assessments and develop change plans covering people, process, technology, and organisational culture dimensions
Develop and execute communication strategies tailored to diverse healthcare audiences including clinicians, patients, administrators, and executives
Design and deliver training programmes and capability building initiatives to embed new ways of working
Establish change networks and champion models to drive grassroots adoption and sustainability
Measure and report on change adoption, user satisfaction, and organizational readiness metrics
Stakeholder & Risk Management:
Build and maintain relationships with senior healthcare leaders including Chief Information Officers, Chief Clinical Information Officers, Medical Directors, and Trust executives
Navigate complex multi-organisational environments including Integrated Care Systems, NHS Trusts, commissioners, and arm's-length bodies
Facilitate workshops, design sessions, and decision-making forums to drive consensus and maintain programme momentum
Maintain comprehensive risk and issue registers, implementing proactive mitigation strategies and escalation protocols
Manage dependencies across programmes and with external partners including NHS England, regional teams, and technology suppliers
Delivery Excellence & Methodology:
Apply appropriate delivery methodologies including Agile, Waterfall, and hybrid approaches based on programme context and organisational maturity
Lead multidisciplinary teams including business analysts, solution architects, clinicians, change managers, and delivery specialists
Ensure alignment with best practice frameworks including MSP (Managing Successful Programmes), PRINCE2, and NHS Digital delivery standards
Champion user-centered design principles, ensuring clinical and patient voices shape solution development
Drive continuous improvement through lessons learned, retrospectives, and knowledge sharing across the programme community
Business Case & Benefits Realisation:
Define benefits realisation frameworks with measurable KPIs covering clinical outcomes, operational efficiency, patient experience, and financial returns
Implement benefits tracking and reporting mechanisms, ensuring accountability and visibility of value delivery
Support post-implementation reviews and transition to business-as-usual operations
Experience
Essential Programme Management & Business Change Experience:
Minimum 8+ years' experience as a Programme Manager or Senior Project Manager delivering complex transformation programmes in government or healthcare environments
Proven track record of delivering large-scale programmes with multiple interdependent workstreams and diverse stakeholder groups
Significant experience working within Healthcare organisations, healthcare providers, or UK public sector health contexts
Demonstrated success in managing clinical system implementations, digital health platforms, or patient-facing service transformations or similar.
Experience establishing and operating programme governance structures, managing boards, and reporting to executive committees
Strong track record of managing third-party suppliers, system integrators, and technology vendors in complex contractual environments
Substantial experience leading organisational change initiatives in healthcare or clinical environments
Proven ability to develop and execute business change strategies covering stakeholder engagement, communications, training, and adoption
Experience conducting change impact assessments and developing mitigation strategies for healthcare transformation
Track record of building stakeholder buy-in across clinical, operational, and technical communities
Experience designing and delivering training programmes and capability building initiatives for diverse healthcare audiences
Demonstrated success in managing resistance to change and building sustainable organisational capability
Why Join Us?
We're a purpose‑driven organisation committed to creating positive impact and championing inclusion.
You'll join a culture that encourages innovation, collaboration, and continuous growth.
We celebrate difference and believe diverse perspectives lead to stronger solutions.
Even if you don't meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds.
Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve.
We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.