Franchise Training Coach
Head Office - Wonderfield Group
Contract: Full Time
Salary: 35000
Contracted Hours: 40
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan, with a market cap of $5.5b. Zensho aims to become the world's largest food company, with a mission to eradicate hunger and poverty globally. We operate restaurants, factories, and thousands of sushi kiosks, and have recently launched Snowfruit, a successful cut fruit business. Our combined annual sales are $2.5b with an EBITDA exceeding $140m, and we have an ambitious growth plan.
Are you passionate about food quality, safety, and helping others succeed? We’re looking for a Franchisee Coach who’s ready to make a real impact across our franchised kiosks.
This hands-on role involves being the go-to expert for all things fresh food, especially sushi. You’ll work closely with Franchisees, providing guidance and on-the-ground support to ensure top-tier product delivery. Your responsibilities include coaching on sushi skills, food safety, troubleshooting quality concerns, and building confidence and capabilities within our network. You’ll partner with our Operations Team to deploy where needed, helping Franchisees enhance their skills and standards.
Key responsibilities include:
* Conducting kiosk assessments to identify improvements in food quality and safety.
* Providing on-site coaching and training on sushi-making, knife skills, and operational excellence.
* Supporting new Franchisees with induction and orientation for long-term success.
* Monitoring training effectiveness and performance improvements.
* Offering feedback to guide network development.
* Gathering field insights to improve training materials.
* Collaborating with team members to share learnings and drive improvements.
* Staying updated on sushi and Asian-inspired food trends.
* Maintaining records of activities and outcomes.
This role requires a proactive, people-focused, and passionate approach to food quality. You’ll be a key driver of our quality culture, helping Franchisees exceed expectations.
We offer:
* A hybrid working environment, on-site Monday-Thursday and remote Fridays.
* Opportunities for career growth, including an apprentice program.
* Strong support services to help you succeed.
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