The Farmers Bank is locally owned and operated with ten full-service financial centers in Central Indiana, offering retail, business, trust and asset management, investment, mortgage, and electronic banking services. With over 149 years of community banking expertise, we pride ourselves on being active in the communities we serve. We are committed to serving our customers by having the right people in the right roles and are expanding our footprint, seeking talented employees to grow with us. Let’s Grow!
Requirements
The role of the Financial Center Director involves leading employees to embody The Farmers Bank brand purpose: To Care, Educate & Serve to Inspire a better future for all. The primary responsibility is to balance the needs of customers, employees, and the community. As the brand keeper, the director strives to deliver Financial Well-Being by engaging in conversations with both Business & Consumer customers to understand their needs and match them with suitable financial solutions in a professional, friendly, ethical, and efficient manner. They manage their trade area by building key community relationships and collaborating across all bank lines of business to grow market share and enhance the bank’s reputation as the #1 Community Bank. Candidates should have 5+ years of experience, managing multiple offices or offices with assets over $50MM, with a focus on Business Development outside the branch. Hours vary and include Saturdays.
Job Responsibilities
1. Customer Champion – Conduct Needs-Based Conversations / Promote Financial Well-Being
2. Employee Champion – Employee Development / Advocacy
3. Community Champion – Engage in Community Advocacy and Financial Literacy
4. Safety & Soundness Champion – Ensure adherence to Policies, Procedures & Regulations
5. Business Development – Grow market share and deepen customer relationships
Customer Focus
- Dedicate efforts to meet customer expectations and requirements
- Gather first-hand customer information for service improvements
- Act with customers in mind
- Build effective relationships and earn trust and respect
Ethics and Values
- Uphold core values and beliefs, especially during challenging times
- Act consistently with those values
- Reward right behaviors and disapprove of others
- Practice integrity and lead by example
Interpersonal Savvy
- Relate well to diverse individuals
- Build rapport and constructive relationships
- Use diplomacy and tact, even in high-tension situations
Motivating Others
- Foster a motivating environment
- Motivate team members and direct reports
- Recognize individual motivators and leverage them
- Delegate tasks and empower others
- Encourage input and shared ownership
- Make individuals feel valued
- Be a supportive leader and team member
Drive for Results
- Consistently exceed goals
- Maintain top performance levels
- Focus on bottom-line results
- Persistently pursue results for self and team
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