IT Support Engineer (12 month FTC) page is loaded## IT Support Engineer (12 month FTC)locations: Londonposted on: Posted Todayjob requisition id: R00014271Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.We are currently seeking an **IT Support Engineer** to join our team on a **12-month fixed-term contract**. **Purpose**Provides technical assistance to end users, troubleshooting and resolving hardware, software, and application-related issues. Manages ticket requests, ensures accurate documentation, and collaborates with system owners and senior team members to support and resolve technical problems efficiently.**Your key responsibilities*** Assists and provides technical assistance for end users with troubleshooting and resolving hardware, software, desktop and application-related problems.* Diagnoses and troubleshoots technical issues, including account setup and network configuration.* Assists with incoming ticket requests for assistance, updating tickets with accurate and timely status.* Reviews incident tickets for content, proper routing, first call resolution, problem detection, and timely closure.* Collaborates with system owners to ensure proper support is provided to end users for those systems.* Logs and tracks all incoming service requests and incidents in the ticketing system, ensuring accurate documentation and timely updates.* Provides data and reporting of key performance indicators to monitor operational performance, service level agreement compliance, and continuous improvement.* Assists with the setup and configuration of new hardware and software for end users, ensuring systems are ready for use.* Provides first-level technical support to end users, assisting with basic troubleshooting and resolving common hardware and software issues.* Collaborates with more senior team members and other Technology & Data teams to escalate and resolve complex issues.**Your experience*** Experience in IT support within a global professional services or corporate environment, preferably in the legal sector.* Demonstrated ability to provide on-site technical assistance.* Track record of collaborating with IT teams to resolve complex issues, while maintaining detailed records of service requests and resolutions.**The team**You will be welcomed into the Technology and Data team as a key member of the group. This globally diverse function is made up of skilled professionals who are passionate about leveraging technology and data to enable innovation, drive operational efficiency, and support the firm’s strategic ambitions. In this role, you will benefit from strong support and close collaboration with both the local team and the wider Technology and Data community.Our culture emphasises teamwork, trust, and a shared commitment to continuous improvement.Working alongside colleagues across the business, the Technology and Data team is dedicated to delivering robust digital solutions, maintaining high standards of data integrity, and unlocking insights that inform decision-making. The role offers exposure to a broad range of initiatives, from system enhancements and data governance to emerging technologies and digital transformation projects. You will find ample opportunities to grow your skills, contribute meaningfully, and develop within a supportive and forward-thinking environment.**Benefits**Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:**Health & Wellbeing*** Private Medical Insurance* Free in-house fitness centre and subsidised health club memberships* Free onsite GP service and periodic health assessments**Finance*** Pension and flexible savings options* Income protection and life assurance* Mortgage advice and will-writing services**Family & Lifestyle*** Electric car and cycle to work schemes* Emergency family care* Additional holiday/birthday leave* Travel insurance and season ticket loan* Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)' **Technical Skills**This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.**This is the place where talent meets opportunity and where passion meets purpose.**At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients.Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team.With second to none training and support, this is the place where you meet your future.**This is Linklaters.**In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.
#J-18808-Ljbffr