A new Air Export Co-ordintor role based in Bradford working for a leading and expanding Global Logistics company with offices based across the UK and USA Purpose: - Co-ordination of air export department - Responsibility for invoicing & profitability - Responsibility for Customs Compliance - Processing of HMRC queries through to resolution and closure, minimising duty/tax liability - Internal customs audit and assessments and analysis on this data Key Relationships: External: - Key client contacts: Shipping & Logistics Supervisors & Managers - Road Hauliers, co-loaders and transport providers. HMRC Internal: - Departmental Managers & Supervisors - Operations manager(s) through to Director level, operations staff, sales and key accounts and Accounts teams Core Capabilities: - Ideally must have an Air Export background, but Sea Export and Air imports also considered - Excellent communication and organisational skills. - A polite, confident, mature and professional manner. - HMRC Export Customs Procedural knowledge - Confidence with a computer including excel, CRM database and BoxTop. - Enjoy working with customers and building relationships. - Must be able to work well within a target driven environment. - Have a strong attention to detail and accuracy and action-orientated with problem solving Key Tasks/Responsibilities - Day to Day responsibility for customer service delivery to Air export customers and agents - Management of emails and procedural work flows of consignments - Follow up and resolve all any operational issues / customer service concerns raised by the customer - Responsibility for Gross Profit analysis, Sales Invoicing and job costing accuracy - To promote business development, ensuring all opportunities from existing business are followed through telephone sales, prospect follow up and quotations. - Contribute to ongoing operational development and cost saving measures - Identify areas of operational improvement by reviewing process regularly - Processing of export documents and creation/submission of Customs export Declarations - Keep up to date with Market trends, Mapcargo products, services and news. - Establish, Manage and Maintain Internal and External Relationships. - Fully Document attributed client's business processes and requirements. - Managing Implementation for new business - Ensure all HMRC Export and Import entry regulations are met, through self-auditing - Ensuring accuracy of Export and Import entry declarations through self-auditing - Issuing of monthly client reports (ASM / Boxtop)