Job Title: Account Executive
Location: Basingstoke – Hybrid – Three Days in Office Employment Type: Full-Time/Permanent
Salary: Up-to £52,000 and 12% Bonus
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
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This is the job
Join the AA Business Services division as an Account Executive in our innovative Connected Car team. Reporting to the Head of B2B Connected Car, you’ll play a vital role in driving customer success, retention, and growth. This is your chance to be part of a forward-thinking team shaping the future of vehicle connectivity.
You’ll take ownership of client onboarding and relationship management, ensuring a smooth and engaging customer journey. Your role will involve supporting the delivery of new revenue opportunities and helping clients get the most from our Connected Car solutions.
What will I be doing?
* Act as the main contact for Connected Car customers, building strong and lasting relationships.
* Manage the full onboarding journey from first contact to successful launch, continuously improving the process.
* Collaborate with teams across the AA to deliver tailored connected solutions.
* Drive customer growth by supporting the delivery of new opportunities, supporting renewals, and reducing churn in partnership with Sales and Product.
* Work closely with Marketing, Sales, and Product to enhance the customer experience throughout the lifecycle.
* Gather insights and feedback to help shape the product roadmap in line with customer needs.
* Stay informed on industry trends and digital adoption challenges to identify valuable use cases.
* Maintain deep knowledge of the Connected Car product suite to maximise customer success and value.
What do I need?
* Experience of B2B client management experience, ideally within a SaaS or automotive environment.
* Strong understanding of the UK automotive sector, particularly fleet, SMR, and OEM operations.
* Proven track record managing a fast-growing customer base in a start-up or scale-up tech business.
* Solid SaaS background with the ability to support, manage, and measure subscription-based revenue.
* Commercially minded, with experience building financial models to demonstrate ROI to clients.
* Exposure to project management, especially around client onboarding and implementation.
* Confident using advanced Excel and PowerPoint to analyse data and present insights.
* A proactive, collaborative mindset with the ability to work cross-functionally across teams.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
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