Repairs Helpdesk Customer Service Advisor
* Directorate: BHCC - Homes and Adult Social Care
* Salary: £33,349 - £33,889 (including 5.5 hours p/w contracted overtime)
* Contract: Permanent
* Closing Date: Apply by 15 May 2025
Location
Job Summary
Job reference: [Insert reference]
* Positions available: 1
Working hours
* 37 hours per week plus 5.5 hours contracted overtime
* Closing date: 15 May 2025
Job category
* Customer Services
Organisation
* Brighton & Hove City Council
Job introduction
Are you passionate about providing excellent customer service? Join our team as the first point of contact for residents reporting repairs and requesting updates on their existing repairs.
If you're looking to use your skills in a dynamic environment where no two days are the same, we want to hear from you.
For an informal discussion, contact Nic Brown, Repairs Helpdesk Supervisor, at nic.brown@brighton-hove.gov.uk or call 07592 591378.
About the role
What will I be doing?
* Answering inbound calls and emails from residents requiring repairs to council properties.
* Providing accurate information, advice, and assistance.
* Using in-house IT systems to issue and assign jobs to relevant trade teams.
* Liaising with other council teams verbally and in writing.
* Conducting customer surveys via outbound calls.
What we are looking for
* Strong communication and empathy skills
* Good IT skills
* High attention to detail
* A passion for helping others
* Teamwork and initiative
* Ability to work under pressure
* Comfort interacting with diverse and vulnerable individuals
In return, we offer:
* A full induction and ongoing development
Applicants must upload a CV and answers to shortlisting questions, which are critical for assessing your suitability based on the person specification. Please review our guidance on CV and shortlisting questions before applying.
Additional information
Your salary will be pro-rata if the position is less than 37 hours or term-time only.
Learn more about our values and benefits at Why work for us.
Company information
Encouraging a diverse workforce
We value diversity and are committed to building a workforce that reflects our community. We especially encourage applications from BME, White Other backgrounds, disabled individuals, males, or trans persons.
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