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Description:
Why join the Sales department?
Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.
Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.
In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!
As aPre-Post-Sales Support - Technician H/F/X you will report to Pre-Post-Sales Support - Team Leaderin theSales department based inTelford for aPermanentcontract.
What you will do?
• Be the customer single point of contact (SPOC) for all Tailored Solutions customer orders, managing the scheduling together with any variations to either the scheduling or the purchase order together with any financial implications ensuring that both the customer and internal stakeholders are fully informed through each stage of the process
• Ensure that each department executes their responsibilities within the agreed time frame working collaboratively to resolve any issue
• Work with the Divisional Sales Managers and Manufacturing colleagues to ensure that we utilise the full manufacturing capacity each week. Ensure that the Divisional Sales Managers understand the available capacity on a weekly basis to support them when negotiating orders
• To ensure that the progress of all TS orders are fully visible to all relevant internal stakeholders and that the stakeholders are made aware immediately of any variations to the agreed time frame.
• Continually seek ways to improve the end to end process to improve both profitability and customer experience
What about you?
• Contract Management, Production Control and or Tendering / Estimation experience
• Experienced in collaborating with multiple stakeholders
• Process driven Six Sigma, CIP, Agile, Lean experience desirable
• Desire for personal learning & development
• You will be passionate in providing a great Customer Experience
What we offer?
* Personalized onboarding experience programdesigned to make your first dayssmooth
* Opportunities to learn and grow through Hager Group's awarded HiUniversity.
* Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
* Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
* You will be invited for a first interview with the hiring manager & the recruiter
* A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!
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