Title: Customer Service Representative (3 Months FTC)
Salary: Dependent on experience
Working hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 2:00pm (37.5 hours per week)
Location: Leicester, Leicestershire
VH Talent is collaboratively working with a leading engineering organisation, to appoint a Customer Service Representative.
The Customer Service Representative will play an instrumental role, in being the primary contact for all internal and external customers. Handling customer accounts, answering enquiries, processing orders, investigating complaints and providing solutions, to ensure a seamless service is delivered at all times.
Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, apply today!
***Please note this is a site based role not hybrid
The Customer Service Representative Role:
* Deliver an excellent service to the company’s client-base by handling all incoming customer enquiries and managing the customers accounts from initial engagement of enquiry through to purchase and then aftercare
* Ensure working to the company’s standards and policies by adopting and striving for continuous improvement
* Monitor, report and manage forecasting of contract with sales, by liaising with internal departments such as the Demand Planner, to effectively manage Sales and Operations Planning
* Manage orders, including reviewing and entering orders, and handling general inquiries related to existing orders
* Engage cross-functionally and externally to handle escalations and optimise prioritisation when resources are limited.
* Compliance management on customer delivery related declarations and approvals
* Ensure quality compliance by recording operational customer concerns and coordinating resolutions internally
* Managing receivables, including supporting the finance team in initiating operational credit requests and securing approvals in line with the current Delegation of Authority
* Support with driving sales, retaining customers and achieving business growth plans by achieving targets and working to department KPI’s
* Support the department with other duties as the business requires
You’ll Need:
* Previous experience of operating within a customer service environment
* Excellent administration skills and attention to detail
* Good problem solving skills with the ability to use own initiative to provide solutions
* Adopts a proactive approach and able to manage own workload to drive tasks to completion
* Able to build excellent working relationships both internally and externally
* Experienced of working to KPI’s, SLA’s and department targets
* Knowledge of exports is desirable, however not essential
* Previous experience of working in a Manufacturing or Engineering setting would be highly advantageous
* Proficient in Microsoft packages; Word, Outlook and Excel
What’s in it for you:
* 3 Month FTC with potential to become permanent
* 25 Days annual leave + Bank Holidays (pro rata for FTC)
* Early finish Fridays
* Onsite subsidised canteen
* Health and wellbeing activities
* Employee Assistance Program
* Free onsite parking
* Company pension
VH Talent, your Permanent and FTC Recruitment Partner