Duty Manager - 24 hours - Holiday Inn Express Doncaster JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL A modern Doncaster hotel with excellent transport links, free parking, free Wi-Fi and breakfast included Holiday Inn Express Doncaster hotel is three miles from the town centre. The nearby M18 and A1(M) motorways provide easy access to the whole region. There's free on-site parking. You can join excited football fans at Doncaster Rovers' Keepmoat Stadium or have a flutter at the Doncaster Racecourse, both within 10 minutes of the hotel by car. If you prefer retail therapy, the Lakeside Village Outlet Shopping Centre is less than a mile away. You can host your clients in the hotel's two naturally lit, air-conditioned meeting rooms, which have free Wi-Fi and space for up to 40 guests. If you're in for a long day, you can order catered lunches, from sandwiches and chips to a full, hot buffet. The Lakeside business park, home to many important local companies, is five minutes' drive away. The Express Start Breakfast buffet, with scrambled eggs, bacon, beans, sausages and cold items, are included in your room rate. In the evening, settle down to fish and chips or a burger in the comfortable chairs of the airy Great Room restaurant, or unwind with a glass of wine in the bar or our small outdoor area. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL What you'll be doing Lead the shift to deliver outstanding guest service, ensuring every guest feels valued and welcomed. Address guest needs promptly and professionally, building lasting impressions and guest loyalty. Oversee daily shift operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards. Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction. Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members. Work with all department on the morning shift to make breakfast seamless for guests. Keeping items topped up, tables cleared and helping with clear down at breakfast finish. Serving guests on the bar. What We Need from You: A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting Proven record of effectively leading a team, building positive dynamics, and coaching for performance Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally Strong organizational abilities to manage daily operations and administrative tasks efficiently Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite Resourceful, solution-oriented, and comfortable making decisions under pressure Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .