1st Line Service Desk Analyst - Be the calm in the chaos. ????? 3-month FTC / Fixed Term Contract | £35,000 - £39,000 | Exeter (onsite) You're the kind of person who thrives when others panic. When someone’s laptop crashes mid-presentation or a user can't connect to the network — you're the one who steps in, sorts it, and keeps things moving. This is your chance to be the go-to support for a busy Service Desk team in Exeter. It’s a 3-month fixed-term contract, but with potential to be extended — and if you love solving problems, helping people, and getting stuck into hands-on IT support, this is right up your street. What’s in it for you? Salary : £30,000 - £39,000 - depending upon experience (pro rata) Location : Exeter - full-time in the office Environment : Friendly, fast-paced team who know how to work hard and support each other Stability : Immediate start available, with strong potential for fixed term contract renewal Impact : You’ll be the face of IT support - solving problems before they escalate and keeping users happy What you’ll be doing: Acting as the first point of contact for all incoming IT support requests Logging, prioritising, and resolving technical issues across hardware, software, and networks Escalating more complex issues to 2nd Line when needed - but owning what you can Helping new starters get set up with equipment, accounts, and access Troubleshooting Windows, Microsoft 365, and basic network/connectivity issues Keeping users informed and making sure they feel supported every step of the way What you’ll bring to the table: Experience in a 1st Line or IT Support role (you’ll need to hit the ground running) Great communication skills - you can explain tech to non-techies without the jargon A proactive mindset - you don’t wait to be told, you just get stuck in Solid knowledge of Windows OS, Office 365, user admin, and general troubleshooting Understanding of Identity and Access Management (IAM) concepts Ideally, experience working in a fast-paced service desk or IT support environment This is an initial 3-month fixed term contract. They’re looking for someone who can take real ownership from day one. Someone dependable, capable, and customer-focused. Someone like you. Interested? Send your CV to bob. bath @ mexasolutions. com and let’s have a confidential chat. To be considered for this position, you must be eligible to live and work in the UK.