Overview
Job title: Team Member - Weekend - Colchester
Employer: Hollywood Bowl Group
Location: Colchester, Essex
Salary: Up to £12.31 per hour, with the opportunity to earn up to £12.81 per hour through bonus
Closing date: 3 Nov 2025
Responsibilities
As a Team Member for Hollywood Bowl Group, you will be at the centre of the customer journey. Shifts vary, and you may welcome customers at reception, host parties on the lanes, or serve food and drinks from the bar and diner. You will provide outstanding customer service with energy and enthusiasm to ensure a value-for-money experience for every visit. Team Members are trained across all key areas of the centre to support and add value at every stage of the customer journey. You may be required to work in the kitchen.
* Welcoming customers at reception, hosting events on lanes, or serving food & drinks
* Providing professional, engaging customer service in a fast-paced environment
* Supporting colleagues across key areas of the centre
Shift patterns
Opening hours and shift patterns vary by centre. Centres are typically open seven days a week, 9:00 to midnight. This role is based on weekend work (Friday – Sunday). Weekend shift patterns commonly include:
* Weekend AM shifts: 09:00 – 18:00
* Weekend PM shifts: 16:00 – 01:00
Team Members under 18 may be expected to work until midnight, but no later. Specific centre hours will be confirmed at interview.
Qualifications
* Great customer service with the ability to communicate at all levels
* High energy and the ability to work in a fast-paced environment
* A friendly, supportive, and helpful team player
* Flexibility with working hours and shift patterns
* Basic literacy and numeracy skills
About Hollywood Bowl Group
Hollywood Bowl Group brings families and friends together for affordable fun and healthy competition. With over 75 centres in the UK and 15 centres in Canada, we operate across the Hollywood Bowl, Putt & Play, and Splitsville brands. We value diversity and inclusion and are committed to equal opportunities in the workplace.
Benefits
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and in-house management training
* Optional pension plan
* Additional days holiday with length of service up to five days
* Ongoing training and development, with the opportunity to fast track your career
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when you are working
* Access to our Team Member Support Programme (counselling, life coaching, CBT resources, Mental Health First Aiders)
* Financial long service awards
* A £15 donation to our charity partner after induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Healthcare cash plan option
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