Hackajob is seeking an experienced IT Service Manager to enhance service delivery and align ITIL processes with customer goals. The role involves leading major incident management, managing service performance, and ensuring stakeholder engagement. Candidates should have at least 5 years in IT Service Management, familiarity with ITSM tools like ServiceNow, and strong analytical and communication skills. This hybrid position requires occasional attendance in the Farnborough office, with excellent benefits including a pension scheme and private medical insurance.
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