Job Description
Based in Manchester City Centre\n\n5 days in office: shift patterns listed below\n\nPaying £26,000 - £28,000 + £1,000 weekend allowance\n\nShift Pattern:\n\nSunday: 12pm - 8pm\nMonday: 12pm - 8pm\nTuesday: 12pm - 8pm\nWednesday: 9am - 5pm\nThursday 9am - 5pmThe company:\n\nMy client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland.\n\nThe Role:\n\nAs a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email.
Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met.\n\nDay to Day Responsibilities:\n\nProvide timely legal and financial information to clients adhering to set SLAs and KPIs\nManage incoming calls efficiently, either resolving cases independently or distributing them among team members\nConduct research and engage in self-learning to enhance expertise in relevant areas\nHandle diverse client issues with empathy, especially those in distress\nDemonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law\nUphold a standard of excellent customer service in all interactions What You Bring to the Team:\n\nProficiency in various legal and financial matters\nCapacity to prioritize tasks and work independently or collaboratively within a team\nStrong verbal and written communication skills\nDedication to providing exceptional customer service and assisting individuals\nOpen-minded, enthusiastic, and non-judgmental approach\nComfortability with telephony and IT systems50138CH\n\nINDMANJ