Overview
Join Our Team and Make a Difference. We are looking for a Donations Processing Assistant to join our busy and dedicated Fundraising team for a 12-month fixed-term contract. Previous cash handling experience is a bonus, but not essential. This is predominantly an office-based role at our Fair Havens location, next to Priory Park in Southend. Havens Hospices reserves the right to close this advert early should we receive sufficient applications. We regret that we are unable to offer any visa sponsorship options.
In this vital role, you’ll be responsible for processing all incoming donations across multiple channels, ensuring accurate and timely data entry into our CRM system (Raiser’s Edge), and maintaining smooth donor journeys. From handling cash and cheques to managing digital donations and supporting the wider Fundraising team, your contribution will help ensure that every donation counts.
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services. In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most. We are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.
Responsibilities
* Open and distribute any fundraising related post in the cash office
* Process all cash and cheques using the Cash-in-Transit digital safe and counting machine
* Open and process all buckets and tins, keeping accurate records of income and producing batches for processing by other Donations Processing Administration staff
* Scan donation forms to Fundraising Administrators in a timely fashion
* Scan and inform data protection of any incoming requests for information regarding the company or patients
* Process all hard copy donations to Raisers Edge, accurately coding and scanning any important donor information to that record, and archiving all hard copies
* Process all online and platform-based donations
* Process all In-Memory batches with accurate linking to funeral directors, donors, and the deceased
* Inform the Memory/Legacy fundraisers of any developments or incoming money
* Work with the Raisers Edge Consultant to find new and easier ways of mass importing and be open and willing to work with any changes given
* Claim all Gift Aid donations via the HMRC/Raisers Edge platform
Requirements / Qualifications
* Highly organised with a keen eye for detail
* Enjoy working with data and processes that make a real impact
* Experience with data entry and CRM systems is desirable
* Cash handling experience is a bonus but not essential
* Available to work predominantly in an office-based setting at Fair Havens, Southend
Note: This advert closes on Monday 29 Sep 2025.
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