Description
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to:
• Greeting and directing patients
• The effective use of the appointment system
• Booking appointments
• The processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
• Assisting patients as required and supporting the administration team with patient registration
• Act as the central point of contact for patients
• Be responsible for the distribution of information
• Messages and enquiries for the clinical team
• Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
• Support staff with the distribution of information
• Messages and enquiries for the clinical team
•The post-holder will be an integral part of the general practice team.
Requirements
• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
• Experience of working with the general public essential
• Experience of working in a healthcare setting and administrative duties desirable.
• Excellent communication skills and effective in communicating and understanding patient needs and Competent in the use of MS Office and Outlook essential
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity essential
• Ability to work as a team member and autonomously & excellent communication skills and effective in communicating and understanding patient needs.
Educational Requirements
• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Additional Info
• Uniform
• Christmas Bonus
• Generous holidays