Inbound Customer Service/Sales Advisor Belfast
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Job Title: Inbound Customer Service/Sales Advisor Belfast
Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
Customer Service Sales Advisor – Maysfield - On-Site, Belfast
If you’re a friendly communicator who loves connecting with people and asking questions, you might be just the person we’re looking for to join our team here at Concentrix. We’ll provide all the training you need to help customers enhance their digital lives.
Salary: £25,480 per annum
Plus uncapped bonus and incentives
Benefits:
* Hourly rate of £12.25 (£25,480 per year) + benefits to match your expertise
* Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals
* Access to a generous employee discount portal, saving up to £1000 annually on groceries, shopping, entertainment, and travel
* Wellbeing support through free access to services that enhance mental and physical health
* Comprehensive dental plan and priority access to a private GP
Company Recognition: Concentrix was named a Top Company for Career Growth
Responsibilities of the Customer Service Sales Advisor:
* Receiving inbound calls, establishing customer needs, and building rapport
* Achieving and exceeding sales, productivity, and customer satisfaction targets
* Maintaining and improving sales skills, product knowledge, and offer management
* Developing relationships with customers and encouraging referrals
* Providing accurate information, quotes, and pricing to customers
* Upselling and cross-selling products and services to maximize retention opportunities
* Following all relevant FSA regulations
Requirements:
* Excellent interpersonal and communication skills
* Computer literacy
* Ability to navigate multiple systems effectively and quickly
* Proficiency in English (oral and written)
* Flexibility to work shifts between 7:45 am – 9 pm on weekdays and 7:45 am – 8 pm on weekends
* Commitment to 100% training attendance
Join us now! We look forward to meeting you!
Concentrix is an equal opportunity employer and a Disability Confident employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.
Location: GBR Belfast - Maysfield
Language Requirements: English
Time Type: Full time
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