Join our Liquid Handling department as a Field Service Technician. Do you have experience working with laboratory equipment? or Do you have experience servicing and repairing equipment in another industry? Are you looking to take next step in your career and use your experience in a field service role supporting customers? We are looking for a Field Service Technician for our Liquid Handling department at Sartorius. In this role, you will be responsible for servicing, repairing and calibrating single and multichannel pipettes on customer sites in South London and surrounding counties, including Surrey, Hampshire and Berkshire, whilst delivering excellent customer service. On occasions you will be working in our in-house workshop at our Epsom site. The team consists of 11 Engineers, and we are looking forward to shaping the future with you. This position is available full time. You will be working in the field and ideally living near South London or surrounding counties. Grow with us – Your Responsibilities On a daily basis you will be responsible for providing service and customer support during field and in house visits You will manage all on site maintenance, test tasks and troubleshooting for pipettes, diagnose errors or technical problems and determine reasonable solutions You will produce timely and detailed service reports, issue certificate of analysis for equipment in a timely manner Follow company’s procedures and policies as well as UKAS, ISO, GMP standards on customer sites You will work closely with technical team and share information across the organization Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service What will convince us You may have experience with laboratory equipment ie. Pipettes, liquid handling, or other equipment, however training will be provided Field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered (manufacturing, electronics tc.) Ability to troubleshoot, test and service technical equipment Ability to work autonomously and unsupervised Ability to work flexibility and efficiently and to adapt quickly to changing work schedules Willingness to travel with some overnight stays. Strong customer service skills and great communication skills Full – Driving licence In order to commence working with us, the successful candidate will have the right to work in the UK. What we offer As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits: Technical Training: comprehensive technical training on Sartorius systems and laboratory compliance Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining Welcoming Culture: experience a welcoming culture characterized by mutual support, team spirit and international collaboration Health & Well-Being : Wide section of health and well-being support such as healthcare plans and health assessment services Epsom & Home Office Epsom Benefits Attractive Working Conditions 37.5 hours working week 25 days annual leave plus public holidays Annual option to buy, sell or carry over annual leave Free parking on site Free hot and cold drinks at Sartorius sites Fully Expensed Company Vehicle and Fuel Card Health & Wellbeing Competitive benefits package, including: Private Medical Insurance Private Dental Insurance Group Life Assurance Travel Insurance (Employee Paid) Salary Sacrifice Health Assessment Service Salary Sacrifice Cycle to Work Scheme Planning Ahead For Your Future Group Personal Pension Plan Group Income Protection Salary Sacrifice Will Writing Service About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers