About
Be all you can be with Hamberley
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.
At Chawley Grove, our luxury care home provides residential, dementia, and nursing care for older people. You'll be part of a team that is genuinely passionate about the health and well-being of our residents.
As the Customer Relations Manager, you will lead local networking activities to develop and maintain strong relationships with referral sources. Working alongside the management team, you will ensure that occupancy and weekly fee rates meet budget expectations.
Benefits
* Competitive salary and benefits package including bonus/commission
* 28 days holiday (including Bank Holidays)
* Supportive and collaborative working environment
* Opportunities for professional development and training
* High street discounts via our mobile-friendly HapiApp benefits platform
* Workplace pension
* Free onsite parking
* Unlimited Refer a Friend Bonus - up to £750 per referral (T&Cs apply)
* Employee Assistance Programme, occupational health support, and wellbeing services
What you'll be doing
Organize people, liaise with internal and external stakeholders at all levels, and leave a positive, professional impression on residents and families. Manage sales enquiries to maximize occupancy. Host prospective visits, follow up, and identify key referral groups. Support marketing strategies to promote the care home. Develop a high profile within the local community. Maximize sales profit performance to meet or exceed targets. Handle admin tasks such as budget controls and sales reports. Be an ambassador of our brand, demonstrating courtesy and respect at all times.
Requirements
* Experience in a similar sales role, preferably in healthcare
* Sales and customer service experience in face-to-face or B2C settings
* Stakeholder relationship skills
* Experience working with multidisciplinary teams
* Decisive, self-motivated, proactive, flexible, and adaptable
Location
Oxford, England
Languages
* English
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