Rework Supervisor
Location: Southampton, Office based
Hours: 40 hours per week, Monday to Friday
Salary: Negotiable depending on experience
Excellent Benefits
Purpose of the job
To supervise a team who perform various rework/upgrade/repack activities on Garmin products.
Key Duties & Responsibilities
* Supervise the Rework Team on a daily basis. Responsible for ensuring all products are delivered on time to a high standard
* Liaise with EMEA Sales Support to review bundle requests, provide advice, define backflush locators, check viability of proposals and redraft NERRs if required.
* Liaising dialing with Team Leaders to determine labour requirements and discuss scheduling
* Provide a breakdown of rework cost and request approval for all new bundle/VA products
* Responsible for key/locker allocations
* Maintaining scrap rota
* Scheduling/leading internal meetings. Representing Rework in inter-departmental meetings
* Conduct performance reviews every 12 months. Monitor Rework Associates/Team Leader’s performance. Regularly evaluate staff performance and provide specific targets. Assist associates in attaining objectives.
* Liaise with European, US and Taiwanese counterparts to plan projects, overcome possible obstacles and assure customer satisfaction
* Responsible for Rework inventory and stock movement
* Setting and reviewing Oracle Routings and BOMs.
* Liaise with Inventory Planning/Demand Planning/Order Management to ensure order fulfilment.
* Define Oracle processes required for Rework activities.
* Provide costing analysis and advice to the sales team when new products are created.
* Monitor Oracle transactions and resolve any issues. Escalate with IT Oracle support if required.
* Investigate any issues identified and reported with product previously reworked and shipped
* Produce job instructions for new bundles, ECO’s and excess conversion requirements
* Create Discrete Jobs and attach job instructions
* Communicate changes in departmental processes to the RW team
* Communicate any packing or Oracle errors to RW associates and maintain an Error log. Introduce measures to reduce error rate.
* Responsible for overall control of WIP job scheduling and ensuring staff resources are available to meet deadlines
* Cost and efficiency saving analysis and implementation
* Procure components for bundles and other NERR related products through local and European suppliers
* Stock adjustments for consumable items with a value less than $200
* Maintaining forms for booking out Tape guns, Knives, SD cards, keys
* Process owner for Non-ECO rework requests. Responsible for requesting any changes in the process or to the format of document GEQS_160
* Source components for ECO requirements through Olathe, Taiwan and Europe
* Compile a monthly rework report, and provide breakdown/analysis of output, costs and KPI’s.
* Analyse the department’s performance and report KPI’s to superiors.
* Responsible for defining and maintaining Rework processes (Record processes and map process flows). Requirement to continually improve processes and drive efficiencies while reducing costs to the company
* Provide comprehensive training, tuition and assistance for the team
* Work closely with the Inventory Planning, Demand Planning, Order Management and Warehouse teams to ensure job deadlines are met with efficient use of resources.
* Maintain technical rework areas. Ensure all hardware is correct spec and functions correctly
* Work closely with Europe QA to implement effective quality assurance processes
* Maintain SN control of all products
* Maintain update applications and SW. Work with Olathe and TWN to implement updates.
Education & Experience
* Consumer Electronics or Computer Based experience.
* Competent with PCs and packages to include MS Office.
* Good written and verbal communication skills.
* Experience in a position of responsibility.
* Proven ability to work as part of a team.