Service Delivery Director
Must have an Active DV Clearance.
The Service Delivery Director will drive service performance, financial control and continuous improvement while identifying opportunities for growth and increased value. This role suits a strategic Service Delivery Director who can lead large teams and operate confidently within secure environments.
Candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.
Responsibilities
* Lead end to end service delivery across multiple contracts aligned to SLAs.
* Own full P&L accountability, financial governance and cost control.
* Manage service risks, performance and productivity improvements.
* Lead and develop a team of Service Directors and delivery managers.
* Drive Service Improvement Plans to enhance delivery standards.
* Manage supplier relationships to deliver a unified service approach.
* Support service introduction and transition from programme into service.
* Identify and deliver account growth and revenue opportunities.
* Provide governance across service reviews, CAB and customer meetings.
Skills and Experience
* Proven experience as a Service Delivery Director within complex environments.
* Strong understanding of Defence or MoD customer environments.
* Experience with ITIL service management frameworks.
* Experience working within Agile delivery environments.
* Strong leadership, financial and stakeholder management capability.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
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