Job Category : Construction Trades & Operatives
Location : Thornhill Cemetery And Crematorium, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £9.62
Receptionist.
To receive calls from the public and service users and offer relevant information or refer callers onto the appropriate person.
Present (first point of contact) sympathetic service to callers and visitors.
Meet and greet families arriving to reception to attend burials and witness scatters.
Carryout initial cremation bookings using bespoke software.
Manage the generic email account and respond to any general enquiries or pass onto relevant staff member.
Responsible for opening daily mail and recording where necessary and distributing to appropriate staff.
Ensure correct collation/distribution of all outgoing mail and correspondence.
Operate the postal franking machine.
Accepting payments by cash, cheque and card in accordance with financial regulations.
Operating till and daily reconciliation of the till in accordance with financial regulations.
Assist with the processing of the application forms for ‘Book of Remembrance’ entries’ and to provide help and advice on other memorial options.
Sending of Remembrance Books to calligrapher by courier at required times and checking of entries on return.
Responsible for ordering and stock control of stationary.
Conduct record searches using cemetery plans and historical records dating back to 1857 to assist members of public.