Customer Service Advisor, £25,000, Newcastle (On-site, Monday to Friday) Quarterly Performance Related Bonus of up to £750 a quarter. About the opportunity Are you a people-focused problem solver who thrives in a fast-paced environment? Do you enjoy being at the heart of communication, supporting customers, and keeping operations running smoothly? Our client - a respected leader in the medical technology sector - is looking for an enthusiastic Customer Service Advisor to join their friendly, collaborative Customer Service team. If you’re organised, proactive, and motivated by delivering exceptional service, this could be the perfect next step in your career. The Role Customer Liaison As the first point of contact, you’ll be the voice of the business - building rapport, resolving enquiries, and ensuring customers feel valued and well-supported. You will: Handle incoming calls and emails alongside the wider team Build strong customer relationships, providing clear updates on back-orders Support Key Account Managers with customer account upkeep and growth Keep customer records accurate and up-to-date Order Processing You’ll help ensure orders flow smoothly from start to finish: Validate and input orders using Sage Allocate stock and track deliveries Maintain accurate data across customer portals Communicate delivery updates and order status changes Sales Team & Office Support A varied role with lots of touchpoints across the business: Prepare quotes, loan requests, and sample documentation Maintain CRM data Assist with marketing tasks at exhibitions and events Support the Accounts team with debt collection Provide general administrative support as needed What You’ll Bring We’re looking for someone who is approachable, organised, and eager to learn. You’ll also have: Experience in customer service or administrative roles Knowledge of Sage or similar order-processing platforms (advantageous) Strong IT skills, particularly Microsoft Outlook and Excel - these will be tested Excellent communication skills and a warm, customer‑first approach High attention to detail and strong organisational skills Why You’ll Love Working Here Join a close-knit, supportive, and collaborative team Make an impact within an industry-leading organisation in medical technology Enjoy ongoing training, development, and career support Work in a role that offers real variety, responsibility, and the ability to make a difference Ready to be part of something meaningful? If you’re passionate about delivering exceptional service and looking for a role where you can grow and contribute every day, we’d love to hear from you. Foxgroves Recruitment acts as an employment agency for vacancies on behalf of clients, following fair and inclusive recruitment practices in line with the Equality Act 2010. All applications are considered on merit without discrimination, welcoming applicants from all backgrounds regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation. Recruitment decisions are based solely on skills, qualifications, and ability to perform the role. All appointments are subject to pre-employment screening, including right to work checks, reference checks, and qualification verification. Reasonable adjustments are provided for individuals with disabilities throughout the recruitment process.