Overview
Job Title: Customer Liaison Representative
Reports to: Front of House Supervisor
Location: BAE Systems, Frimley
Purpose: This role provides a high quality service to our customers by greeting, welcoming and directing them appropriately. You will contribute to a welcoming and safe atmosphere. As the Customer Liaison Representative, you will be the first point of contact for clients as they arrive to the building and the face of the Link Facility. The role includes being the Link Users point of contact, reviewing bookings via the Kiosk booking system/platform, possessing general knowledge of the services available, reviewing and providing feedback to Supervisors, and delivering high-quality customer service. The Customer Services Liaison engages with customers, gathers feedback, and maintains proactive dialogue. Responsibilities include facilitating building visitors, area seating planning, identifying and reporting defects, coordinating corrective actions, and maintaining high standards within the building. The role requires attention to detail and an ability to understand and meet customer needs. Working Hours: 40 hours per week, between 07:00 – 17:30. Shift patterns are subject to availability and will be decided upon business needs.
#J-18808-Ljbffr