Patient Navigator | Minehead Medical Centre | Full-time (40 hours per week)
Join Our Team as a Patient Navigator at Minehead Medical Centre!
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under pressure while managing multiple phone calls each day? If so, we’d love to hear from you!
Minehead Medical Centre is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care.
We are ideally seeking a full‑time candidate (40 hours per week), though applicants able to work a minimum of 30 hours per week will also be considered. Candidates unable to meet this requirement are advised not to apply.
What We’re Looking For
* A confident communicator with a friendly, patient, and professional attitude.
* Someone who can handle a fast‑paced, demanding environment with ease.
* Prior experience in healthcare or administrative roles is desirable, but not essential; full training will be provided.
Key Responsibilities
* Welcoming patients and visitors, managing check‑ins, and providing appointment information.
* Answering phone calls and handling patient inquiries with empathy and professionalism.
* Scheduling and managing appointments using our system.
* Processing prescription requests from patients and pharmacies.
* Handling patient queries in person, over the phone, and via email.
* Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
* Keeping the reception area tidy and ensuring smooth handovers for colleagues.
* Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
* Excellent communication and interpersonal skills.
* Strong organizational and time‑management abilities.
* Attention to detail and a high level of accuracy in handling patient information.
* Confidence in using IT systems and basic office software.
* Prior experience in a healthcare or administrative role is desirable but not essential.
Why Join Us?
At Minehead Medical Centre, we’re proud of our friendly, supportive environment. You’ll play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.
Benefits
* NHS Pension with 20.6% Employer Contribution
* 25 days annual leave plus Bank holidays, rising with length of service (pro rata for part‑time)
* Extra day of leave per year for work anniversary
* Enhanced Maternity, Maternity/Paternity Support, Adoption pay
* Participation in OMG’s refer a friend scheme
* Employee Assistance Program run by awarding‑winning Health Assured
* Eye care scheme: free eye test plus contribution towards glasses
* Cycle to work scheme
* Access to NHS Discounts
* £12.71 per hour
Location
Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL
System used
EMIS
Equality and Diversity
OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Suitable candidates must have the right to live and work in the UK. Regretfully, we cannot support sponsorship for this position.
We reserve the right to close this advert early.
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