VodafoneThree - Retention Marketing Manager - 12 Months FTC
Join to apply for the VodafoneThree - Retention Marketing Manager - 12 Months FTC role at Vodafone.
Location & Work
London + Hybrid
Full time 37.5 hours per week – Monday to Friday
12 Months Fixed Term Contract
Hybrid working – office 2–3 days per week, at least 8 days per month.
What You’ll Do
* Deliver excellent marketing communications to Vodafone customers driving commercial benefit, customer satisfaction and engagement.
* Production and execution of Retention marketing messages across various channels (SMS, MMS, e‑mail, push notification, DM).
* Ensure all marketing activity reflects our brand strategy and tone of voice and that all communications are legally compliant and drive a positive response.
* Track and report on the impact of all marketing communications making clear recommendations on how we can further increase brand appreciation and customer engagement.
* Develop campaigns with a clear lifecycle management approach. Identify appropriate campaign execution touchpoints and triggers.
* Ensure Customer Experience is at the heart of all marketing activity generated. Develop, challenge and review campaigns with a clear consideration for how they influence customer perception and brand experience.
Who You Are
* Ability to think both creatively and analytically to deliver compelling campaigns.
* Experience driving a ‘digital first’ agenda with understanding of how to maximise digital engagement and fulfilment.
* Strong stakeholder management skills with a natural ability to influence across all levels of the organisation.
* Able to operate within a fast‑paced, highly competitive and demanding commercial environment. Strong project management skills are required to manage multiple requirements across challenging timelines. Able to focus on priorities with a proactive ‘can‑do’ attitude.
* Experience/awareness of Agile methodologies would be beneficial.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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Disability Confident Employer – We actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
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