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Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend shifts
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Flexible working hours: full and part-time options available
* Annual Pay Review & Bonus Scheme: base salary review and performance bonus
* Holiday entitlement: 28 days annually (pro rata)
* Paid birthday day off
* Subsidised travel: discounted or free Oyster card for roles in London
* Pension plan: company match up to 4%
* Sharesave Scheme: purchase shares at a discounted price
* Perks and discounts: retail, cinema, holiday discounts
* Training and development: career growth opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
After applying, our Talent Acquisition team reviews your application. Successful candidates will receive an email with a link to complete an online assessment via HireVue, followed by an interview stage.
Who are we?
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Since 1966, we've been a staple on the UK high street. Our culture is built on trust, belonging, and empowering our teams to succeed. Join us if you have the drive and energy to grow your career and help us raise our game.
More About Evoke
We embrace change and progress. As the new name for 888 Holdings, evoke leads brands like William Hill, 888, and Mr Green. It’s an exciting time to join us as we innovate in betting and gaming experiences. We offer flexibility, trust, and support to develop your strengths and build a career that’s right for you.
Business
William Hill
URL
[Insert URL here]
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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