The Overview
At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track. We work differently to handle compensation claims in a modern, imaginative, and refreshingly personal way, and we have curious minds which shape and drive innovation in accident injury law. Our business and our people have our values in common; Passionate, Curious, Driven, and Unified, and because of this we have a culture that is kind, supportive, fun, and inclusive. National Accident Law is a great place to work, but don’t just take our word for it, come and find out for yourself.
The purpose of the role
With a strong, experienced background in Personal Injury you will be responsible for Intermediate Track and Multi Track cases from inception, along with some inherited cases. You will be required to assess liability and take a pro-active approach to all elements of the cases whilst maintaining excellent customer care. You will be responsible for managing the process efficiently, whilst securing the maximum win for both the consumer and the business.
Responsibilities
* Utilise your advanced knowledge to progress pre-issue claims into litigation as quickly as possible.
* Work closely with all other teams, ensuring a smooth handover for the client.
* Draft particulars of claim and all other documentation required for case progression, professionally and accurately
* Understand the process for fast, intermediate and multi-track claims, being able to maximise revenue dependant on track
* Have the ability to meet strict court deadlines
* Be well-versed with CPR rules and relevant case law
* If required, attend conferences with the client and counsel
* Be responsible for the instructing of Counsel or experts
* Provide support for other teams where necessary and act as a referral point for more complex queries where appropriate
* Be responsible for file closure decisions, ensuring files are closed in a timely and appropriate manner
* Personalise every interaction with the consumer, ensuring empathy and understanding are always expressed
* Listen and assess the consumers’ case, supporting them through the latter stages of their claim
* Retain consumer engagement through the provision of informed advice, demonstrating technical know-how
* Maintain up-to-date knowledge of our market to ensure knowledge and skills remain fit for purpose
Ideal Skills and Experience
* Experience handling non-portal claims from a Claimant perspective
* Experience running high-value cases with minimum supervision
* Strong Litigation background
* Previous history/ track record of achieving high levels of billing
* High level of technical competence
* Ability to handle a mixed caseload of denied and admitted claims
* Proven ability to handle own caseload, adhering to strict SLAs
* Experience managing risk to make commercially sound decisions
* Excellent written and verbal communication skills
* Experience analysing and interpreting MI to make decisions
* Strong IT competence with a focus on using systems and process to maximise efficiency
Personal Attributes
* Confident and capable, proactive decision-maker
* Analytically minded
* Driven for the right result
* Curious
* Unified
We are happy to offer remote working options for this role, but please note there is a requirement to attend once monthly off-sites in the North-West of England with the team (typically Stockport).
What We Can Offer You
* Performance-related bonus
* Annual leave: 25 days + bank holidays
* Remote working with once monthly travel to Stockport
* Healthcare scheme: claim up to £1,000 back with Simply Health
* Perks at Work: exclusive member discounts across a range of goods and services
* Community Day: volunteer in your community for one day each year
* CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.
We are proud that each year our employees rate our business higher than Gallups ‘Exceptional Workplace Award Winners’ for being a great place to work. We are Gold awarded Investors in People and can confidently say that National Accident Law is a great place to work.
But don’t just take our word for it, come and find out for yourself!
We believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.
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