Overview
Devon and Somerset Fire and Rescue Service are looking for an ICT Field Engineer to join our skilled and supportive Digital, Data and Technology (DDaT) team. You will be responsible for installing, maintaining and supporting ICT hardware and systems across the Service. This hands‑on, varied role directly supports emergency response and community safety.
Responsibilities
* Install, maintain and support ICT equipment across multiple sites.
* Support critical systems, including mobilisation and station equipment.
* Configure and maintain hardware and software.
* Work with suppliers to ensure service levels are met.
* Maintain accurate records and documentation.
* Provide excellent customer support to colleagues across the Service.
* Assist with system administration and service desk support when required.
* Contribute to out‑of‑hours support.
* Support continuous improvement and share best practice.
This is a development role, starting at Grade 5 (£33,699 – £36,363) with progression to Grade 6 (£38,220 – £40,777). The role is permanent full‑time, working 37 hours per week.
Benefits
* Flexible working arrangements to promote work‑life balance.
* A generous pension scheme for your future.
* Ample annual leave to recharge and refresh.
* Family leave policies that support your loved ones.
* Access to physiotherapy services for your wellbeing.
* Opportunities for professional development and progression.
* Free gym access and personalised fitness coaching.
* Support for eye care and wellness programs.
* Blue Light Membership discounts.
* Affordable healthcare options through Benenden Health.
* Engaging sports and social groups for community building.
* Confidential counselling services and mental health support.
* Access to the Firefighters Charity for additional support.
* A cycle‑to‑work scheme to promote healthy commuting.
Our Values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy. Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands. Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response.
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