AO Band E - Winchester
Monday to Friday, 37 hours per week, 8am‑4pm/9am‑5pm (flexibility required)
£12.86 rising to £13.25 at week 12, paid on a weekly basis
Temporary assignment until August 2026 with a chance of an extension
Fully onsite - SO23 9EL
Join HMCTS as an AO, playing a key frontline role in supporting the smooth and efficient running of courts and tribunals. You will be the first point of contact for court users, ensuring hearings run on time, paperwork is prepared, and the judiciary and public receive a professional, calm and helpful service.
Core Duties
* Welcoming court users, witnesses, legal representatives and the public, providing clear information and guidance.
* Preparing courtrooms before hearings, ensuring all papers, evidence bundles and materials are available and in order.
* Calling cases, escorting parties into court, and supporting the smooth flow of hearings.
* Liaising with the judiciary, legal professionals and court staff to ensure hearings start promptly.
* Managing the public waiting areas, maintaining order and supporting vulnerable users where required.
* Handling enquiries at the counter, by phone and in writing, providing accurate information and excellent customer service.
* Updating case information on in‑house systems and supporting general administrative tasks such as filing, photocopying and preparing documents.
* Assisting with the movement of files, evidence and documents around the building.
* Supporting continuous improvement activities and contributing to team problem‑solving.
Skills and Qualities Needed
* Strong customer service skills with the ability to remain calm, polite and professional.
* Excellent communication skills, both face‑to‑face and over the phone.
* Good organisation and the ability to manage time and tasks in a busy environment.
* Attention to detail when handling documents, case files and courtroom preparation.
* Confidence working with the public, including vulnerable or distressed individuals.
* Ability to follow procedures while using initiative to solve problems.
* Comfortable using IT systems for updating records and processing information.
* A team‑focused approach, supporting colleagues and contributing to a positive working environment.
Successful candidates will be subject to an Enhanced DBS check and 3 years of referencing.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
If you are a candidate with a disability and/or a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out via the Brook Street website. We are committed to engaging with you.
We are committed to engaging with ex‑military candidates/partners and interview the best among them.
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