Business Development & Outreach Representative Full-Time | Wolverhampton | Onsite £25,000 - £30,000 Bonus/Commission: Potential for performance-based bonuses At The Big Phone Store, we recycle and refurbish tech, from phones and parts to full electrical recycling. We’re helping businesses and individuals reduce waste while saving money. The Role We’re looking for someone confident and friendly to join our outreach team. This role is all about building connections, with new leads and existing contacts. You’ll be the voice of our brand, keeping conversations flowing and helping people see the value of what we do. What You'll Do: • Making calls (cold & warm) to businesses and individuals • Using our CRM to track leads and follow up • Checking in with contacts regularly — even if they don’t need us right away • Talking about our services (repairs, recycling, refurbished tech, parts) • Building long-term relationships that keep us top of mind • Supporting the marketing team with customer insights What We're Looking For: • Comfortable talking on the phone and starting conversations • Organised — able to track leads and manage follow-ups • Interested in learning about our services (training provided) • A people-person who can build trust over time • Self-motivated and reliable in a full-time onsite role Nice to Have: • Experience in sales, outreach, or customer service • Confidence using CRM systems • Curiosity about tech, recycling, or sustainability Company Perks: • Permanent role • Recession-proof industry • Staff discounts • Private pension scheme • Team days out and social events • Free onsite parking • Equal opportunities employer, committed to diversity, equality, and inclusion since 1999 • Birthday off with pay after year 2 • Up to 28 days paid holiday • One extra day holiday rewarded for every year of service from year 2 • Salary sacrifice schemes This job is ideal for anyone who enjoys talking to people, building relationships, and being part of a team with a clear purpose. Whether you’re chatty and outgoing, or more focused and organised, there’s room for you here.