Overview
One Stop • 2921 Bedford • Apply by 11-May-2025
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
* Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
* Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
* Making sure the store is always clean, tidy, and well presented
* Prioritise the replenishment of products that matter to our customers
* Making sure point of sale and shelf edge labels reflect what good looks like
* Taking immediate action for any overcharges and preventing any reoccurrence
* Proactively manage queues in store to deliver a great shopping trip for our customers
* Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
* Being knowledgeable about the store, coordinating others to deliver practical actions to make improvements
* Following company health and safety routines and ensuring colleagues do the same
* Delivering communication to the team, ensuring they are kept well informed
* Looking at ways to simplify operations and share these ideas with the Store Manager
* Always putting the customer first and considering them in everything you do
* Resolving customer queries promptly, leaving customers satisfied
* Adjusting the service given to each customer to meet their needs
* Recognising and celebrating colleagues giving great service
* Understanding and removing obstacles that hinder delivering great service
* Resolving colleagues’ queries in the absence of the Store Manager, or escalating as appropriate
* Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts
* Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure safety and security
* Monitoring and actioning internal communications to keep colleagues informed
* Coordinating colleagues to meet customer needs and store operations, feeding back to the Store Manager any issues with colleagues in the building during shift(s)
* Balancing time across service and replenishment areas
* Actively supporting the Store Manager in managing absence, conducting return to work interviews for CSA Colleagues and reporting absence triggers per policy
* Building meaningful relationships with Area Manager & People Partner, escalating issues in a timely manner and benefiting from coaching opportunities
Post Office Local (if applicable)
If this store has a Post Office Local, duties include day-to-day Post Office operations and you will be required to pass a Post Office financial and criminal conviction background check. If checks fail, the job offer may be withdrawn.
Core Purpose & Values
Core Purpose: Serving our customers, communities and planet a little better every day.
Values: Our customers are at the heart of everything we do; We treat each other how we like to be treated; We work together as one team; We make things easier.
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer a range of products and services. One Stop is a subsidiary of Tesco, operating separately from its Head Office, with distribution centres in Brownhills, Nursling and Wakefield.
Benefits
One Stop offers benefits including staff discounts, flexible working, pension plans, health support services, and other colleague discounts and schemes. Specific details and eligibility apply and may vary by role and location.
#J-18808-Ljbffr