Overview
Salary £17,805 Scale 5 (pro-rata £30,510)
Objective of role: A vacancy has arisen within the Business Support and Adults Admin Support Service (AASS) in the Adult Social Care and Public Health directorate.
About The Role
The role is for an Adults Admin Support Officer at Scale 5 – SO1, permanent, part-time 21 hours, based at Civic Centre, Twickenham. We are looking for an Admin Support Officer who is well-organised, motivated and flexible to fill a part-time post within the Business Resources Division, Adult Social Services, located in Twickenham.
The successful candidate will provide key support to frontline operational areas and will be part of a team led by the Business Support Manager to deliver a resilient administrative service. The post requires flexible work within the team, covering for colleagues as required. The role is varied and involves supporting Adult Social Care colleagues to help vulnerable residents. It requires proven administrative experience and excellent IT skills, including strong knowledge of the Microsoft Office 365 suite. The post holder must demonstrate high-level communication skills, attention to detail and the ability to self-manage competing priorities daily.
This is a fast-paced role that offers a fantastic opportunity to develop new skills, gain knowledge, and build experience to support future career progression. These posts provide an excellent platform to grow and acquire desirable skills for advancement.
Responsibilities
* Have proven experience in end-to-end meeting support — before, during and after meetings.
* Pre-meeting: Plan and prepare effectively, including booking rooms, inviting attendees, and preparing and distributing agendas and papers.
* During the meeting: Take clear, accurate, and impartial notes/minutes, capturing decisions, actions, and owners in real time.
* Post-meeting: Produce and circulate professionally formatted minutes promptly and track follow-up actions to completion.
* Work to deadlines, maintain confidentiality, and use standard Council minute templates and Outlook to manage invitations and distribution.
* Deal with internal/staff queries by phone, email and face-to-face, resolving queries at first point of contact where possible, including matters of a sensitive and confidential nature.
* Produce a variety of high-quality documentation (advanced Word and Excel), accurately and to deadline.
* Provide support for Panel meetings (booking rooms, managing invitations via Outlook, attendance rotas) and provide accurate meeting minutes and actions.
* Update and maintain databases accurately, collating statistical information and reports as directed, including social care databases.
* Proficient in Microsoft Outlook, with experience managing a busy shared mailbox using categories, alerts, sensitivity labels and follow-up actions to ensure efficient communication and organisation.
* Support MARAC by researching and collating highly sensitive information for Adult Social Care representatives, ensuring accuracy and timely delivery.
* Undertake daily administrative tasks, such as managing a shared electronic mailbox, booking interpreters, translation, scanning, photocopying, stationery supplies, as required.
* Process invoices, raise purchase orders, track receipts using the online finance system, and resolve related queries promptly and accurately.
* Send sensitive documents on behalf of colleagues via shared mailbox and system database.
Applying for this role
Supporting Statement Requirement: Please submit a supporting statement that demonstrates how you meet the criteria outlined in the Person Specification Requirements section of the job profile. Applications without a supporting statement will be rejected. Unfortunately, once an application has been rejected, we cannot accept resubmissions.
For an informal discussion please contact Tina Maidman, Business Support Manager (AASS), tina.maidman@richmondandwandsworth.gov.uk, 0208 891 7152.
Essential Qualifications, Skills And Experience
* Educated to GCSE level C or above (or equivalent) in Mathematics and English
Closing Date: 15/02/2026
Shortlisting Date: 16/02/2026
Interview Dates: 25/02/2026 & 26/02/2026
Richmond & Wandsworth Better Service Partnership are committed to inclusive recruitment practices and promoting equality and diversity. We encourage applications from candidates from all backgrounds. We are a Disability Confident employer and will provide reasonable adjustments during the recruitment process if needed. We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and appointment may be conditional on a DBS check. We offer a range of benefits including 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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