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Workforce Data & Reporting Analyst
Join a team where drives everything we do, fuels our growth, builds our foundation, and shapes our culture.
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do:
This role provides operational and analytical support for the contingent workforce, ensuring accurate reporting, reliable controls, effective onboarding, and strong coordination between internal teams and our external managed service provider. You’ll help safeguard data accuracy, support financial oversight of contingent spend, and ensure processes across Flexible Deployment run smoothly and efficiently.
You’ll support the end-to-end management of the contingent workforce, producing monthly reporting and forecasts, managing weekly timesheet and billing checks, and monitoring assignment activity to identify risks or exceptions. Working closely with managers, Finance, and external suppliers, you’ll help maintain accurate workforce and financial data, provide clear guidance, and contribute to continuous improvement of processes and controls.
Minimum Criteria:
1. Proven experience producing and maintaining workforce or operational reports using Excel and other internal systems
2. Experience managing recurring weekly and monthly operational processes with high accuracy
3. Demonstrable experience working with workforce, HR, or finance systems
4. Proven ability to manage sensitive data with discretion and confidentiality
5. Experience working with external suppliers or service providers
It would also be nice for you to have or What you’ll bring?
We would also like you to have the following skills:
6. Ability to coordinate multiple stakeholders and chase actions professionally
7. Strong attention to detail and commitment to data accuracy
8. A problem‑solving mindset, with the confidence to suggest practical improvements
9. Willingness to learn new systems and develop technical skills (including basic SQL)
Why You'll Love Working With Us:
10. Flexibility: Work your way hybrid, or in-office
11. Wellbeing: Health plan, gym memberships, mental health support
12. Growth: We invest in your future with [courses, mentorship, promotions]
13. Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
14. 25 days holiday entitlement, with the option to buy extra or sell days
15. Generous pension
16. Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
17. Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
18. Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
19. Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
To apply, simply upload a current CV and a short supporting statement demonstrating how you meet the minimum criteria for the role.
20. Applications need to be submitted by 23:59 Sunday 12th April 2026
Shortlisted candidates will be invited to complete an online Excel assessment as the next stage of the recruitment process.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We welcome internal applications. To be eligible, you must have successfully completed your probation period and have no live warnings or development plans in place.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.