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Duration: 12 Months
French Native
What you’ll be doing...
Full-time role in the client Connect EMEA Customer Support department, focused on delivering excellent customer experience and service in a fast-growing, dynamic environment. You will assist customers daily through troubleshooting hardware, installations, and platform issues, providing updates via phone and email.
Essential job functions:
1. Become a technical expert of our SaaS platform and develop a deep understanding of fleet management;
2. Serve as a Technical Customer Support professional, handling technical issues related to SaaS fleet management products;
3. Manage incoming customer requests via calls and emails, including investigating, troubleshooting, analyzing, resolving, and communicating with stakeholders;
4. Collaborate with other departments and interact with customers and vendors regularly;
5. Identify recurring issues, take corrective actions, and ensure high customer satisfaction.
What we’re looking for...
The ideal candidate is a Customer Support professional with strong technical skills and a focus on customer satisfaction. Key skills include:
* Experience in a customer-facing role (mandatory);
* Experience with SaaS solutions (a plus);
* Experience with CRM & ERP systems like Client and SAP (preferred);
* Excellent communication and listening skills;
* Strong time management and prioritization skills;
* Structured approach to handling tasks in demanding environments;
* Conscientious documentation skills;
* Willingness to develop professionally and seek opportunities for growth.
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