Retail Relief Support Officer – West London. Pay: £13.50 per hour. Permanent – Flexible (minimum 8 hours).
Responsibilities
* Protect customers and colleagues from physical and verbal abuse
* Deterrent violence and public order offences
* Patrol the store and other areas and conduct checks as per site assignment instructions
* Deterrent till snatchers, trolley push‑outs and other bulk thefts
* Record any suspicious activity on an incident report using the SMART system, ensuring correct information is captured and store management is informed
* Deal with difficult situations that arise in a safe and professional manner
* Be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
* Monitor the store CCTV where appropriate
* Complete retrospective CCTV reviews focusing on shrinkage
* Maintain cleanliness, tidiness and proper dress in full uniform, Sainsbury's name badge, SIA licence(s), identity badge – all must be valid
* Understand and always implement the 'Ways of Working'
* Liaise with the store management teams, giving clear and concise feedback
* Liaise with the Police and crime partnership where required to support crime reduction in store
* Complete reports recording observations, information, occurrences and surveillance activities using SMART
* Utilise all equipment and technology to maximise the impact on security and store losses
* Report all incidents fully by the end of the shift using the SMART system
* Wear and activate BWCCTV in accordance with company procedures
* Identify and rectify behaviours and situations that endanger the health, safety and well‑being of colleagues, customers and fellow officers in a timely manner, in line with company policies
Qualifications
* Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have completed the relevant SIA training and hold valid certificates)
* A full five‑year checkable employment / education history
* Experience of delivering customer service
* Excellent written and verbal communication skills
* Adaptable communication style to meet the needs of different people groups
* Ability to work in a fast‑moving services business
* Capability in the use of technology
* Good attention to detail
* High level of enthusiasm and passion
* Previous experience in a similar role desirable but not essential
* Public Space Surveillance SIA licence desirable but not essential
#J-18808-Ljbffr