Company Description
iFLY UK Indoor Skydiving is the leading indoor skydiving company in the UK with locations in Milton Keynes, Manchester, Basingstoke, London and soon a new Birmingham facility. Our team provides unforgettable flight experiences for people of all ages and abilities, including those with disabilities.
Role Description
This is a full-time role as a General Manager at iFLY UK Indoor Skydiving located in Basingstoke. The General Manager will be responsible for:
* Managing the iFLY facility in a manner that contributes to the achievement of objectives established through annual operating and revenue plans.
* Strong and effective day-to-day leadership and management, fostering an environment that encourages contribution & understanding by all employees to overall company objectives.
* Developing and executing a local business plan designed to drive revenue and control operational expenses.
* Working within agreed budgets in relation to staff levels and costs, as well as managing payroll and time-keeping reports.
* Analysing, measuring & reporting on sales data, costs, performance indicators, safety, team member morale and customer satisfaction.
* Full P&L responsibility.
* Responsibility for all Health & Safety matters in relation to the facility, including maintaining all operational systems and ensuring that employee & customer Health & Safety protocols, procedures and measures are implemented in line with current legislation.
* General upkeep of the iFLY facility to ensure the provision of immaculately presented premises (inside & out) for customers and staff.
* Managing a team of up to 30 personnel.
* Recruitment, hiring, training & onboarding of all team members.
* Provision of support and leadership to all team members – this includes full HR responsibility; Construction & issue of contracts of employment, handling disciplinary matters, conducting team member appraisals and managing/executing recognition programs.
* Directing, supporting, and coaching others to achieve their goals, as well as the clear communication, with view to building full understanding of the objectives & vision of the company to staff at all levels.
* Developing relationships & networking within the community, local authorities, media, competitors, H&S and partner agencies.
* Researching, evaluating, and recommending enhancements to constantly improve the customer experience.
* Working closely with Senior Management & Sales/Marketing Department to ensure strategic business & commercial objectives are achieved.
* Providing support for all other tunnels in the UK as required.
* Reporting directly to the UK Manager.
* Any other duty that supports the business need.
We’re proud that our team includes an inspiring mix of personalities, nationalities, characters, and cultures. As a fully inclusive employer, we believe that’s what makes us so strong.
Our culture:
* A commitment to Safety
* An Outrageous passion for service and sales
* Accountability for yourself and others
* A culture of Respect for the team and business
* An outgoing, friendly personality
* An incredible work ethic
* An unrivalled ambition to progress and to contribute to iFLY’s ongoing success