Job Title:
IMOS Contractor
Job Type:
6-month Contract
Location:
Edinburgh
Day Rate:
£200 PAYE incl holiday
Opportunity Overview:
A fantastic opportunity has opened to join my client, a global leader in financial services, offering solutions to the world's most important corporations, governments, and institutions in more than 100 countries, as an IMOS Contractor.
Role Objective:
The IMOS Client Operations team is responsible for the management of all client interactions which include query management, escalations, and undertaking of client initiatives. In addition, the team partners with the IMOS trade processing and IBOR operational teams to ensure client SLAs are met, whilst monitoring resiliency and focusing on trend analysis and process improvement.
Key Responsibilities:
* Management of all incoming and outgoing client queries across a varied range of products (as above).
* Partner with operational teams to ensure that all client SLAs are met.
* Perform daily oversight checks on key tasks and act as escalation for processing hubs.
* Contribute to / attend regular client meetings.
* Perform trend analysis to identify opportunities for process improvement and enhanced control.
* Produce key client reporting requirements against SLA's and client expectations.
* MI Collation, Incident Reporting and Client Operational Review deliveries.
* Building strong working relationships with JPM internal teams and external third parties.
* Liaise with external third parties daily - brokers, custodians, transfer agents and vendors.
* Attendance and participation in forums hosted and run by third parties.
* Monitoring market change and developments
* Developing client relationships to understand their fund structure trading behaviour and strategies
* Involvement in new fund and product launches.
* Involvement in driving projects designed to enhance and improve existing processes and systems
Requirements:
* Some experience of working with banking products such as Securities, Repo, Cash, FX or Derivatives
* Experience in client services and relationship building
* Can demonstrate ability to deliver against KPI's and SLAs.
* Flexible, organized attitude towards work with the ability to prioritize workloads while under pressure
* Attention to detail alongside with strong analytical and problem-solving skills.
* Self-motivated character, willing to take responsibility of issues and resolution.
* Microsoft Knowledge essential - Primarily Excel, Outlook, PowerPoint & Word.
Don't hesitate and miss this opportunity Apply now
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This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.