Do you have excellent communication skills and a passion for helping others? We are seeking a Homeless Receptionist to be the first point of contact for people experiencing homelessness or housing difficulties. This is a vital role in ensuring that vulnerable residents receive a professional, empathetic, and efficient service when they need it most.
About the Role
Welcome and triage clients attending the homelessness service, ensuring they feel listened to and supported.
Provide clear information on housing options, temporary accommodation, and support services.
Manage a busy reception area, dealing with face-to-face, phone, and email enquiries.
Accurately record client details on housing systems and update case records in line with GDPR and safeguarding requirements.
Work closely with Housing Officers and partner agencies to ensure residents are signposted to the right services quickly and effectively.
Assist with administrative tasks such as appointments, letters, and file management to support the wider team.About You
Has strong interpersonal and communication skills with the ability to remain calm under pressure.
Is empathetic, non-judgmental, and able to engage with vulnerable people in crisis.
Has good organisational and IT skills, with experience in data entry and case recording.
Understands the challenges faced by people experiencing homelessness or housing need.
Can work effectively as part of a team in a fast-paced frontline environment