Job Description:
Clinical Applications Systems Analyst
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Permanent (37.5hrs) On-Site
Circa. £42,000pa + Fantastic Benefits
Advert Expires: - 30th March 2026
How you’ll help us make health happen.
The Clinical Application Systems Support role provides specialist technical, operational, and analytical support for the hospital’s business‑critical clinical and administrative applications. You will ensure key systems run safely and efficiently, resolve incidents, support integrations, manage upgrades, and contribute to continuous improvement.
Working closely with clinical teams, IT colleagues, and software vendors, you’ll act as the bridge between users and technical teams—ensuring system stability, excellent customer service, and high‑quality digital service delivery.
Key Responsibilities
1. Provide 1st and 2nd line support for clinical and administrative applications, resolving issues and managing service requests.
2. Monitor application performance, troubleshoot problems, and carry out configuration, testing, upgrades, and maintenance.
3. Support HL7 interface workflows (e.g., Cloverleaf, Mirth, Rhapsody) and maintain secure integrations with PAS, EPR, and other clinical systems.
4. Conduct root cause analysis, implement long‑term fixes, and maintain accurate documentation, SOPs, and audit trails.
5. Deliver user training, produce guides and workflow documentation, and provide on‑site clinical area support.
6. Collaborate with vendors, coordinate support tickets, and communicate system updates and risks to users and management.
7. Support application‑related projects, system deployments, workflow redesign, and interoperability initiatives.
Key Skills / Qualifications:
8. Strong application support skills with experience in healthcare or hospital systems (PAS/EPR/clinical workflows).
9. Knowledge of HL7 interfaces and healthcare integrations, with analytical and diagnostic problem‑solving abilities.
10. Excellent communication and stakeholder‑management skills, with the ability to train and support users.
11. High attention to detail, strong organisational skills, and the ability to prioritise effectively under pressure.
12. Proactive, reliable, customer‑focused, and committed to continuous improvement in digital service delivery.
Benefits
At King Edward VII’s Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being, as well as during your employment with us; looking after your meals, accommodation and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here:
13. Free restaurant quality food whilst on duty
14. Annual leave entitlement of 35 days inclusive of bank holidays increasing with length of service
15. In-house training for all staff
16. Company pension scheme
17. Interest free travel loan
18. £700 Referral scheme
19. Private healthcare
20. Bicycle Loan Scheme
21. Retailer discounts
22. Employee Assistance Programme
Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email:
Time Type:
Full time
Job Area:
Locations:
King Edwards VII Hospital