Role: Outbound Service Administrator
Contract: Permanent
Hours: Monday Friday 0830-1730
Location: Rochdale
Why work for DACHSER?
Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow.
DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Purpose Of the Role:
To act as a key contact across the UK and European network, ensuring customers receive high-quality service. The role involves handling inquiries and requests about export and UK shipments, fostering trust internally and with customers, and proactively building relationships to support Dachsers growth.
Key Responsibilities:
Administer export and UK shipments using Dachsers Coregate, Active Report, and customs systems
Manage a customer portfolio to ensure service expectations are consistently met
Provide professional and clear communication with customers via phone and email
Collaborate with internal teams to maintain agreed service levels
Proactively inform customers of any issues and propose alternative solutions
Respond promptly and accurately to customer inquiries
Maintain accurate records for tracking and analysis
Generate error and KPI reports using relevant reporting tools
Understand customs procedures and resolve related queries
Address and resolve customer complaints with professionalism and empathy
Foster a culture of trust and quality service within the team and with customers
Conduct occasional customer visits for service reviews and relationship building
The Ideal candidate will have:
Excellent communication skills, able to clearly convey information to customers and colleagues
Ability to influence and build relationships across all levels of the organisation
Strong listening skills with empathy to understand customer and team needs
Effective problem-solving and analytical capabilities
Good understanding of the logistics and outbound operations
Strong attention to detail and accuracy in all tasks
Flexibility to adapt communication style to different situations
A high level of customer service focus and professionalism
Ability to work efficiently in a fast-paced environment
Proven ability to build and maintain professional relationships
Proactive and self-motivated with strong initiative
Competent IT skills, including experience with relevant systems
Previous experience in customer service or logistics administration
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