Customer Service Coordinator
We’re looking for a proactive and customer-focused Customer Service Coordinator to join our team. In this role, you’ll be the key link between our customers, internal teams, and operational departments — ensuring every enquiry is handled efficiently and every customer receives an outstanding service experience.
Key Responsibilities
Manage customer enquiries via phone, email, and online platforms — from initial contact through to delivery.
Deliver a high standard of customer care, professionalism, and attention to detail at every stage.
Accurately process customer orders and complete data entry tasks in a timely manner.
Work collaboratively with colleagues, fleet planners, and other stakeholders to resolve queries and keep information flowing smoothly.
Maintain up-to-date and accurate customer records within the CRM system.
Build and nurture strong relationships with customers, ensuring their needs are met and expectations exceeded.
Liaise with Fleet and Capacity Planners to confirm transport and material availability.
Keep customers informed throughout the process to enable efficient transport planning and meet commercial requirements.
Essential:
Customer Service Skills
Telephone Experience
Desired:
Knowledge on CRM systems favuorable