Company Description
At DSL UK, we provide tailored and effective debt collection services with a personal touch. Established in 2006 in Redditch, Worcestershire, we have earned a reputation for being highly receptive to our clients and consistently delivering outstanding results. With over 18 years of experience, we prioritise regular communication and a thorough understanding of our clients' needs. Our approach combines traditional techniques with modern practices, offering innovative and flexible debt collection and tracing absconders services.
Role Description
This is a full-time on-site role for a Veterinary Debt Negotiator, located in Redditch. The Veterinary Debt Negotiator will be responsible for engaging with clients to negotiate payment plans, handling overdue accounts, and maintaining detailed records of interactions. Day-to-day tasks include contacting clients via phone and email, developing effective payment strategies, utilising debt collection software, and ensuring compliance with relevant regulations. This role also involves coordinating with other team members to enhance collection success and improve overall client satisfaction.
Qualifications
* Strong negotiation and communication skills
* Experience with debt collection practices and relevant software
* Ability to develop effective payment strategies
* Knowledge of regulatory compliance in debt collection
* Detail-oriented with strong organisational skills
* Proficiency in using digital communication tools for client interactions
* Ability to work collaboratively with team members
* Prior experience in the veterinary or medical field is a plus
* If you have worked in a veterinary practice, we want to speak to you